Effective Date: 01.10.2025
At timeassistent.app , we aim to provide a smooth and reliable booking experience for both customers and service providers. This Refund and Returns Policy explains the conditions under which refunds or credits may be issued.
1. Appointment Cancellations
- Customer-Initiated Cancellations
- Cancellations made at least [ 1/days] before the scheduled appointment may be eligible for a full refund or service credit.
- Cancellations made less than [1 hours] before the appointment may not be eligible for a refund.
2. No-Shows
- If you fail to attend your appointment without cancellation, you may not be eligible for a refund.
- Repeated no-shows may result in restrictions on future bookings.
3. Service Issues
If you are dissatisfied with the service received, please contact us within [7 days] at [timeassistent.app]. We will review each case individually and, where appropriate, may offer:
- A partial or full refund.
- A credit toward future bookings.
4. Payment Processing
- Refunds will be issued back to the original payment method within [7 business days] (processing times may vary depending on your bank/payment provider).
- Service fees (if applicable) may be non-refundable, unless otherwise required by law.
5. Non-Refundable Cases
We generally do not offer refunds in the following cases:
- Services already provided/completed.
- Promotional or discounted bookings, unless cancellation is by the service provider.
- Situations where terms of cancellation were clearly communicated at the time of booking.
6. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
ბედეოან რაულ-იოან
Email: timeassistent.app
Address: ქ. თბილისის ჩუღურეთის რაიონი / ჭყონდიდელის ქ